Refund policy

Return Eligibility

We want every customer to have a clear and convenient shopping experience. Eligible products may be returned within 30 days of delivery, provided they meet the conditions outlined in this policy.

To request a return, email xtfhvxds@gmail.com with your order number, product name, and reason for the request. Please wait for return instructions before shipping any items back.

Returned products should be unused, in their original packaging, and in the same condition as received, except where the product arrived damaged, defective, or incorrect. Certain products may be ineligible for return for hygiene or safety reasons, subject to applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, contact xtfhvxds@gmail.com and include your order number and photos of the item and packaging. We will review your request and explain the available resolution.

Return Shipping

For approved returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated. If the return is caused by an error on our part or an item arrives damaged or incorrect, we will explain the applicable return arrangements.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision by email. Approved refunds will be issued to the original payment method where possible.

Please allow 5–10 business days for refund processing. Your bank or payment provider may require additional time to post the funds. Original shipping charges may not be refundable unless required by law or the return results from an error on our part.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation cannot be guaranteed once an order has entered fulfillment or has shipped.

Contact Us

For return and refund questions, email xtfhvxds@gmail.com.